WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

An Associate Field Engineer/Technician performs maintenance, repairs, and installations at customer sites while supporting senior technicians to ensure service quality and customer satisfaction. They assist in improving processes and managing resources, including tools and equipment. The role offers hands-on training in airport services and technical systems. Guided by experienced team members, they contribute to operational goals and continuous improvement.

What you will do:

• Install, configure, and maintain equipment at customer sites per specifications.
• Diagnose technical issues and perform timely repairs to ensure performance.
• Deliver training to customers on equipment use and care.
• Provide on-site support, addressing technical questions and concerns.
• Keep accurate records of installations, service visits, and repairs.
• Support facility upkeep, ensuring compliance with safety and security standards.
• Follow data governance rules and monitor data quality and consistency.
• Maintain and monitor inventory of parts, tools, and equipment.
• Use systems to track stock movement and contribute to inventory reports.
• Stay updated on products and trends to improve service delivery.

About your skills:

• Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
• Basic technical support or IT certifications (e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+).
• Entry-level safety and compliance certifications (e.g., OSHA 10-Hour Construction or General Industry Certification).
• General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge).
• ITIL Foundation Certificate
• Minimum of 1 year experience in onsite support activities and repairs of PCs, Printers, and airport services equipment.
• Must have dealt directly with external customers delivering to contractual service levels.
• Experience of working in the Airport / Airline industry, preferred

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.