Job Posting Title

Job Category

Language Requirements

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Posting End Date

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Pay Range

Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Partner with NC‑QMS stakeholders across Operations, ATS Learning, ATS Standards, AIM, and Technology to interpret audit findings, regulatory requirements, and risk insights, translating them into actionable, system‑level quality improvements.
• Facilitate the development of effective Corrective Action Implementation Plans—defining timelines, milestones, resources, and accountability to drive cross‑departmental progress.
• Lead collaborative process‑design activities with frontline teams to create, simplify, and clarify SOPs, workflows, controls, and RACIs aligned with business needs.
• Drive Change Management efforts by developing communications, training, and engagement strategies that support adoption of new quality solutions and corrective actions.
• Provide project leadership for major quality initiatives, coordinating multidisciplinary teams and ensuring delivery of agreed outcomes.
• Establish post‑implementation reviews and lessons‑learned processes to embed continuous improvement into business operations.
• Monitor and integrate Transport Canada regulatory requirements into the NC‑QMS, ensuring consistent application and awareness of updates.
• Build stakeholder capability through analytical guidance, training, and coaching on performance measurement, RCA, CAPA development, and improvement identification.
• Prepare and present quality metrics, trends, and insights that demonstrate compliance and drive sustained improvement.
• Support the development and delivery of QMS‑related training, including quality concepts, taxonomy, RCA, and CAPA.
• Provide expertise and hands‑on support for Root Cause Analysis and Corrective Action Plans addressing NC‑QMS findings.
• Research quality assurance and validation methodologies, identifying trends and recommending enhancements to the Manager, Quality Integration.

What you bring:

• Bachelor’s degree in Engineering, Data Analytics, Quality Management, or related field
• Professional certifications in Quality (e.g., ASQ, ISO, IOSA), UX, Systems Design, Project Management (PMP) or Change Management
• Minimum 3 years in service and process design, quality performance measurement, data analysis, or operational excellence roles
• Experience in developing dashboards (Power BI, etc), KPIs, and performance reporting systems.
• Strong analytical and data interpretation skills
• Proficiency in data visualisation tools and reporting platforms
• Excellent communication and stakeholder engagement abilities
• Experience in advising and providing recommendations to senior management
• Experience in conducting in-depth root-cause analysis and developing corrective action plans/mitigations to hazards and risks
• Software: Microsoft Office suite and applications, with a strong focus on SharePoint Online and Power BI
• Strong technical writing and public speaking skills and excellent interpersonal and communication skills are required for effective interaction with internal and external stakeholders
• Knowledge of QMS frameworks and regulatory compliance requirements
• Knowledge of Canadian Aviation Regulations, Standard 821, ICAO Annexes, MATS, ATSAMM and Just Culture and Safety Culture literature is an asset
• Strong knowledge and understanding of Quality Assurance and Quality Control concepts
• Knowledge and understanding of the interdependencies of Safety Management Systems and Quality Management Systems
• Knowledge of Just Culture and Safety Culture literature
• Knowledge of process management/facilitation, change management, performance measurement and risk management theories, principles and techniques
• Knowledge of project and process management, facilitation, change management, performance measurement and risk analysis and management

How others describe you:

• Good problem-solving and decision-making are required because quality-related issues associated with activities conducted under the ATS Operations Certificate tend to be complex due to varying situational and technical factors
• Having demonstrated excellent verbal and written communication skills
• Having demonstrated effective relationship-building skills to establish strong relationships and networks with internal and external key stakeholders
• Has shown an ability to work in a time-sensitive safety environment while managing multiple projects through prioritising tasks and assignments
• Ability to maintain and promote personal, social, ethical, and organisational values
• Ability to build relationships, liaise, and network in a hybrid/remote/online work environment.
• Mediation and negotiation skills
• Problem-solving and decision-making skills, especially in complex safety investigations
• Effective relationship-building skills to establish strong relationships and networks with stakeholders
• Project and process management, facilitation, change management, performance measurement, and risk analysis and management
• Proficient in software: Microsoft Office Online, Word, Outlook, Excel, Teams, Whiteboard, OneNote, and PowerPoint

Working Conditions:

• This position is a hybrid position with a minimum – 3 days per week on site. 

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. 

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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