Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Manager business development?
In Norwegian we keep on taking care of our people.
You wil be a part of our team where we care for,encourage, and cheer each other on.
Your main objectives will be Identify areas for improvement and develop action plans to address these issues, in collaboration with the other relevant stakeholders.
You will ensure business and customer value is delivered by developing the strategic use of systems and digital customer care channels, in line with the company’s strategy.
You need to secure that the relevant key performance indicators are met.
You also will have responsibility for systems used in Customer Care and participate in related projectes.
In this role you will be responsible for:
- Maintain a strategic dialogue on system use between IT and Customer Care
- Drive digitalization efforts by improving or implementing digital processes
- Ensure all systems are optimised and assist in facilitating structural system changes
- Evaluate current processes and systems with Director Customer Care Innovation and Systems and implement procedures to maximise efficiency with a high-cost focus
- Personnel responsibility
- Lead, mentor and develop key personnel to build a high-performing team
- Collaborate with stakeholders to develop, update, and implement policies and procedures
- Ensure cost efficiency in collaboration within the team
- Participate in projects or initiatives related to Customer Care
- Meet with internal and external stakeholders, travel must be expected
- Support broader customer care efforts as needed, contributing to Norwegian’s overall commitment to exceptional customer service
You are our ideal candidate if:
- Excellent interpersonal and business engagement skills
- Autonomous, self-driven and structured work style
- Holistic approach to operational challenges with and solution oriented and a “can do” attitude
- Ability to make decisions and solve ad-hoc problems under pressure with a high workload
- Highly analytical and solution-oriented, with strong decision-making capabilities
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams
- Self-driven and structured, with a strong sense of accountability and ownership
- Technologically adept, with a passion for innovation and process improvement
- Empathetic and customer-focused, demonstrating a commitment to providing exceptional service
- Resilient under pressure, able to handle complex or sensitive cases with professionalism and composure.
Qualifications:
- Extensive knowledge of and experience working with customer care systems and digital customer care channels, in collaboration with IT
- Understanding of the airline-specific customer journey
- Good financial understanding
- Excellent computer skills
- Knowledge about products, rules, and regulations within the Norwegian Group
- Excellent IT skills
- Innovative
- Flexibility and solution orientated
- Ability and desire to develop professionally
- Fluent Norwegian/Scandinavian and English skills, both oral and written
- Eager and willing to take on any challenge!
- Extensive experience from the travel industry, aviation or airline operations, with a minimum of 7 years in a similar role
- Strong experience in collaborating across multiple departments and external partners.
- Fluency in Norwegian/Scandinavian or English, both written and spoken
Why Norwegian:
- You will have the possibility to travel in Europe with employee priced tickets
- We have good pensions and insurance schemes
- You will have flexibility to combine working from a cosy office (or various locations in Europe) , or from home.
- We have a competietive salary
- You will be a part of our open and dynamic culture,so people with different ideas,ways of doing things and different backgrounds are always welcome to apply.
- Together we have a Shared purpose in bringing our vision to life- Fasten your seatbelt for an exciting journey-
Do you have any questions?
If so, please contact:
Oddbjørn Hansen
Title: Director customer care innovation & Systems
Email: oddbjorn.hansennorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language
“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”
We hope to welcome you on board!
Norwegian is a leading Nordic aviation group headquartered in Fornebu, Bærum. The company has over 8,900 employees and owns two of the leading airlines in the Nordic region: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, with the goal of offering customers seamless travel across the airlines networks. Norwegian Air Shuttle has around 5,400 employees and offers an extensive route network connecting the Nordic countries to popular destinations in Europe. Widerøes Flyveselskap is Norways oldest airline and has more than 3,500 employees. The Norwegian group is a driver for sustainable solutions and continuously works to reduce its own emissions. Among several initiatives, investment in the production and use of sustainable aviation fuel (SAF) is the largest focus. Norwegian aims to become the sustainable choice for passengers and contribute to the green transformation of aviation.
Travel required: Some travelling must be expected
Application deadline: 04.07.2025
