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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally.

Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

What You Will Do:

The Event Manager (EM) Lead is responsible for building customer relationships and representing the customer’s interests during daily operations. In addition, the lead is to drive the moments of truth with the customer for all engine shop events. You will be responsible for supporting our Event Managers with issues and problems they are facing while assisting to train and develop them. To succeed in this role, you will be proactive and have strong critical thinking skills. You must have excellent verbal and written communication skills and adjust and manage competing priorities, have good time management skills, and be self-directed.  You must have the ability to balance operational goals with satisfying customer commitments while maintaining profitability.

Key Responsibilities:

• Manage daily tasks for the ROCS department

• Support Event Manager’s planned engine events prior to receipt

• Manage customer hold process with Event Managers

• Manage invoicing process to ensure timely issuance following engine shipment

• Manage customer spanet feedback analysis process with Event Managers

• Manage profitability of customer engine events for the facility

• Manage commercial risk analysis for the ROCS department

• Fluent in English (verbal/written)

• Ensure export control and ITAR (International Traffic in Arms Regulations) compliance

Qualifications You Must Have:

• An Advanced Degree with 5+ years of experience in Customer Service, Engineering, or Finance, OR Bachelor’s Degree with 8+ years of relevant prior experience, OR an Associates Degree with 10+ years prior relevant experience

• U.S. Person or eligible to obtain necessary export authorizations required

Qualifications We Prefer:

• 3+ years of experience Supervising employees engaged in employee development

• Previous field experience and customer interface involving P&W Canada products preferred

• Experience with Sarbanes/Oxley requirements preferred

• Familiarity with P&W Canada product warranty policies

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Learn More & Apply Now!

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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