Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you’ll gain:
- Real-world experience in a Fortune 100 company
- Experience presenting to an executive audience
- Mentorship and networking opportunities
What is Reservations:
As a department Reservations serves as the point of contact for our customers before, during, and after travel. This internship is a back-office role at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing essential behind-the-scenes assistance that helps improve the experience of both the Delta customer and the agents who serve them.
Job Summary:
The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and specialist experiences. Interns apply strong critical thinking and interpersonal skills to perform tasks such as:
- Resolve product and project issues and risks
- Perform extensive data analysis and collection
- Identify process improvement opportunities
These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.