What you’ll do

• Help run, operate and orchestrate daily CRM needs for the stakeholders
• As a technical counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation
• Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources 
• Design and implement new features and integrations
• Provide technical support and guidance to the CRM users and business analysts
• Monitor, troubleshoot and resolve CRM issues and incidents
• Document CRM processes, workflows, requirements and best practices
• Ensure data quality, security and compliance with GDPR and other regulations
• Stay updated with the latest CRM trends, technologies and best practices

What you`ll need

• Degree in Computer Science, Engineering, Information Systems or related field
• 3+ years experience developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform
• Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps etc.

• Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc. 
• Proficiency in C, .NET, JavaScript, HTML, CSS, SQL etc.
• Knowing the best practices- success by design framework for Dynamics 365
• Experience using Azure services such as Azure DevOps, Azure Functions, Azure Logic Apps, etc. 
• Experience integrating CRM with other systems and applications using APIs, web services, connectors etc.

  What you`ll bring

• Excellent communication, collaboration and problem-solving skills
• The ability to work with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs
• The ability to support stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process