Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Remote Initial Support Analyst, youll play a critical role in providing Tier 1 analysis and support for zero client, thin client, thick client, desktop, laptop, and high-performance end-user computing services and peripheral devices. Youll work closely with our team to ensure seamless delivery of IT services, utilizing existing, Government-owned devices to the maximum extent practicable.

Your day-to-day responsibilities will include managing the logistics of developing and deploying integrated solutions, ordering, operating, maintaining, and transporting assets. You will also provide basic print services for all identified devices, operate, install, configure, and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable latitude in determining objectives and approaches to assignments.

By joining our team, you will have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Our company values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply.

• Experience with printer devices, including installation, configuration, and maintenance
• Strong project management skills, with the ability to lead projects and teams
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Experience with ServiceNow, JIRA and similar